The General Data Protection Regulation (GDPR) provides Data Subjects with extensive rights over their personal data, ensuring fairness, transparency, and accountability in processing activities. Organizations acting as Data Controllers are required to establish clear, accessible, and effective mechanisms to enable Data Subjects to exercise their rights and to ensure timely redressal of complaints. Our Rights and Grievance Management (DSRGM) solution equips Data Controllers and Data Processors with automated, structured, and transparent workflows to efficiently manage rights requests and grievances, ensuring GDPR compliance and building trust.
Data Subjects can exercise any of their rights under the GDPR including the Right of Access (Art. 15), Right to Rectification (Art. 16), Right to Erasure (Art. 17), Right to Restriction of Processing (Art. 18), Right to Data Portability (Art. 20), and Right to Object (Art. 21) through our DSRGM platform. Each request is captured in a structured format and automatically routed to the relevant data owner, processing activity manager, or Data Protection Officer (DPO). The DSRGM platform can be seamlessly embedded into any website, portal, or customer service interface of the Data Controller.
GDPR requires organizations to provide Data Subjects with effective channels to raise concerns about data processing activities, including issues such as denial of rights, misuse of personal data, or unlawful processing. Through our DSRGM platform, Data Subjects can easily lodge complaints, which are centrally tracked, assigned, and resolved within the prescribed timelines.
Under GDPR, organizations are required to respond to Data Subject requests within one month (with limited extensions where applicable). The DSRGM platform enables controllers to configure SLAs for each request type, issue automatic acknowledgements upon receipt, and send proactive status updates to Data Subjects. Built-in reminders and escalations ensure all requests and complaints are addressed promptly, reducing the risk of non-compliance.
Compliance teams and DPOs can monitor the progress of each rights request or complaint in real-time. The DSRGM solution maintains a secure, auditable log of all submissions, updates, decisions, and communications, thereby supporting GDPR’s accountability principle (Art. 5). Notifications are automatically triggered for Data Subjects whenever their request status changes, ensuring transparency and confidence in the process.
The DSRGM solution integrates with existing organizational systems (e.g., CRM, HRMS, ERP, data management platforms) to facilitate swift identification, retrieval, and correction of personal data. It also connects with our Consent Management Platform to validate and update consent records in line with GDPR requirements. Furthermore, when a Data Subject exercises the Right to Withdraw Consent or the Right to Erasure, the DSRGM system can automatically notify relevant third-party processors or partners to stop processing or erase the affected data. This ensures end-to-end compliance across the data processing chain, maintaining consistency and regulatory adherence.
Automated workflows and structured processing minimize manual intervention, accelerating responses to rights requests and complaints.
Ensures adherence to GDPR requirements, including statutory deadlines, audit trails, and accountability records.
Both the organization and Data Subjects can view the status of requests and complaints, promoting trust and openness.
Timely resolution of rights requests and complaints significantly reduces the risk of regulatory penalties and reputational harm.
By enabling Data Subjects to easily exercise their rights and track their requests, organizations demonstrate a strong commitment to privacy, enhancing customer loyalty.
Real-time dashboards and automated compliance reports provide evidence for regulators and auditors, enabling proactive risk management.
Connect with us today and take the first step toward seamless GDPR compliance and stronger data protection for your business.
